1. INTRODUCTION
Pazzlo LLC ("Pazzlo," "we," "us," or "our") operates the website www.pazzlo.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our Site or use our creative agency services.
By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use our Site or services.
Pazzlo LLC is a creative agency registered in New York, United States. Our registered business address is 447 Broadway, 2nd Floor, #1132, New York, NY 10013, United States. For any questions regarding this Privacy Policy, please contact us at hello@pazzlo.com (email preferred for fastest response) or call +1 (646) 379-5461.

2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide to us when you:

• Contact us through forms on our Site

• Subscribe to our newsletter or marketing communications

• Request information about our services

• Engage us for creative services

• Communicate with us via email or phone

The types of personal information we may collect include:

• Email addresses

• Project details and requirements

• Any other information you choose to provide in communications with us

2.2 Information Collected Automatically
Currently, we do not automatically collect technical information through cookies or similar tracking technologies. However, we reserve the right to implement such technologies in the future, and this Privacy Policy will be updated accordingly if we do so.

3. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:

• Service Delivery: To provide our creative services, including marketing campaigns, brand identity design, video production, and other creative solutions

• Communication: To respond to your inquiries, questions, and requests

• Project Updates: To send you updates regarding your projects and deliverables

• Payment Processing: To process payments for our services

• Marketing: To send you newsletters, promotional emails, and marketing communications (with your consent)

• Website Improvement: To improve our Site and user experience

• Analytics: To understand how our Site and services are used

• Customer Support: To provide customer service and technical support

4. THIRD-PARTY SERVICES AND INTEGRATIONS
We may use third-party service providers to help us operate our business and deliver our services. These service providers may have access to your personal information only to perform tasks on our behalf and are obligated to protect your information. Third-party services we use or may use include:

4.1 Email Communications
We currently use Gmail/Google Workspace for email communications. Google's privacy policy can be found at https://policies.google.com/privacy.

4.2 Payment Processing
We use the following payment processors to handle transactions:

• Stripe: https://stripe.com/privacy

• PayPal: https://www.paypal.com/privacy

• Wise: https://wise.com/privacy

• Bank Transfer/Wire: Direct bank transfers through financial institutions

These payment processors collect and process your payment information directly. We do not store your complete credit card or banking details on our servers.

4.3 Cloud Storage
We use cloud storage services for file management and collaboration:

• Google Drive: https://policies.google.com/privacy

• Dropbox: https://www.dropbox.com/privacy

4.4 Social Media
We maintain a presence on various social media platforms. When you interact with our social media pages, your information is subject to the privacy policies of those platforms:

• Facebook, Instagram: Meta Platforms, Inc.

• LinkedIn

• Twitter/X

• TikTok

• YouTube

• Pinterest

• Behance

• Dribbble

4.5 Advertising Platforms
We may use advertising and marketing platforms including Google Ads, Facebook Ads, Instagram Ads, LinkedIn Ads, and TikTok Ads. These platforms may collect information about your interactions with our advertisements.

5. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: With third-party vendors who provide services on our behalf (e.g., payment processing, cloud storage, email delivery)

• Legal Requirements: When required by law, court order, or governmental authority

• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets

• Protection of Rights: To protect our rights, property, safety, or that of our users or others

•  Your Consent: When you have given us explicit permission to share your information

6. DATA SECURITY
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our Site is hosted on Wix, which provides industry-standard security features including SSL/HTTPS encryption, secure servers, and firewall protection.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You acknowledge and accept the inherent security risks of providing information over the internet.

7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including during ongoing campaigns and while you are actively working with us. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
When we no longer need your personal information, we will securely delete or anonymize it in accordance with applicable data protection laws.

8. YOUR RIGHTS AND CHOICES
Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you

• Correction: You have the right to request that we correct or update inaccurate or incomplete personal information

• Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions

• Opt-Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time

• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used format

• Object to Processing: You have the right to object to certain types of processing of your personal information

• Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any tim

To exercise any of these rights, please contact us at hello@pazzlo.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. MARKETING COMMUNICATIONS
With your consent, we may send you marketing emails, newsletters, and promotional materials about our services, industry news, and special offers. You provide consent by checking the opt-in box on our contact forms.
You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your account, projects, or services you have requested.

10. CHILDREN'S PRIVACY
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information as quickly as possible.
While we do not have an age restriction for our services, if you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

11. GDPR COMPLIANCE (FOR EU/UK RESIDENTS)
If you are located in the European Economic Area (EEA) or United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR):

11.1 Legal Basis for Processing
We process your personal information on the following legal bases:

• Contract Performance: To provide our services and fulfill our contractual obligations to you

• Consent: Where you have given us explicit consent to process your information for specific purposes (e.g., marketing communications)

• Legitimate Interests: To operate our business, improve our services, and communicate with clients

• Legal Compliance: To comply with applicable laws and regulations

11.2 International Data Transfers
Your personal information may be transferred to and processed in the United States, where our servers and business operations are located. We ensure that appropriate safeguards are in place for such transfers in compliance with GDPR requirements.

11.3 Additional GDPR Rights
In addition to the rights listed in Section 8, EU/UK residents have:

• The right to lodge a complaint with your local data protection authority

• The right to restriction of processing in certain circumstances

• The right not to be subject to automated decision-making, including profiling

12. CCPA COMPLIANCE (FOR CALIFORNIA RESIDENTS)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
 

12.1 Categories of Personal Information
In the past 12 months, we have collected the following categories of personal information:

• Identifiers (email addresses)

• Commercial information (project details and requirements)

• Professional or employment-related information (business communications)

12.2 Your California Privacy Rights
California residents have the right to:

• Know: Request disclosure of the categories and specific pieces of personal information we have collected about you

• Delete: Request deletion of your personal information

• Opt-Out: Opt out of the sale or sharing of your personal information (Note: We do not sell personal information)

• Correct: Request correction of inaccurate personal information

• Limit Use: Limit the use and disclosure of sensitive personal information

• Non-Discrimination: Not be discriminated against for exercising your CCPA rights

To exercise your California privacy rights, please contact us at hello@pazzlo.com or call +1 (646) 379-5461. We will verify your identity before processing your request.

12.3 Shine the Light Law
California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

13. INTERNATIONAL USERS
Pazzlo operates as a global creative agency with team members and collaborators across multiple locations worldwide. We serve clients across 15 countries and multiple industries including SaaS, Fintech, E-Commerce/Retail, Real Estate, Healthcare, Tech/Startups, and Consumer Goods.
Our registered business address is in New York, United States, and our operations are conducted digitally across various time zones to better serve our international clientele.
If you are accessing our Site from outside the United States, please note that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated. By using our Site or services, you consent to the transfer of your information to the United States.
We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws.

14. THIRD-PARTY WEBSITES AND LINKS
Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Pazzlo. This Privacy Policy does not apply to those third-party websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit. Your interactions with third-party websites are governed solely by their privacy policies and terms of service.

15. CHANGES TO THIS PRIVACY POLICY
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Effective Date" at the top of this Privacy Policy.
We will notify you of material changes by posting a notice on our Site or by sending you an email to the address you have provided. Your continued use of our Site or services after such changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

16. DO NOT TRACK SIGNALS
Some web browsers incorporate "Do Not Track" (DNT) features. Currently, no uniform standard exists for recognizing and implementing DNT signals. As such, we do not currently respond to DNT browser signals or similar mechanisms that indicate a request to disable online tracking.

17. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Pazzlo LLC
Registered Business Address:
447 Broadway, 2nd Floor, #1132
New York, NY 10013
United States

Preferred Contact Methods:
Email: hello@pazzlo.com (Best for quick response)
Phone: +1 (646) 379-5461
Website: www.pazzlo.com
Note: Pazzlo operates as a digital-first agency. For fastest service, please contact us via email.

18. CONSENT AND ACCEPTANCE
By using our Site or services, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. If you do not agree with this Privacy Policy, please do not use our Site or services.
This Privacy Policy constitutes a legal agreement between you and Pazzlo LLC.